Increasingly, companies place their trust in distinct brand profiling and innovative service ranges. The aim is to create emotional experiences that wow the customers, and that foster their sense of long-term loyalty to the company.
Employees working in this kind of business model no longer act merely as service providers; instead they become brand ambassadors and innovators for what is known as customer experience. If customers are to be allowed to share in this special kind of experience, it is worth asking about the kind of treatment a company feels its own workforce should be given. Hence, designing employee experience becomes a value-added element within HR.
Effective HR management therefore needs excellent processes and instruments. They form the foundation of an effective organization, paving the way for employee commitment. It is our job to design, to link, and to implement these issues. We join with you to develop value added HR processes, but are just as careful to consider where they could be made more efficient.
We also make certain that users – whether they are executives, HR officers, employees, or candidates – accept these processes.
In this way we blend outstanding customer satisfaction with economic efficiency.
We support companies during this process by:
- Designing HR processes and instruments along the employee life cycle, i.e. the employee experience
- Building and implementing an integrated HR process model, inferred from the HR strategy
- Designing and implementing global mobility policies
- Building and implementing a system of HR risk & compliance management
